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Customer Service
Delivery Guide
Online Payments
Privacy Policy
Delivery Guide
We have been searching long and far for the best delivery systems in Ireland. Our main aim is to get our products to you in as quickly as possible and for as cheaply as possible. K9Komforts makes no extra money on what you pay for your delivery charges so if you have a cheaper option let us know as we are always open to suggestions. Once payment is received we will usually dispatch your items within one working day. If you are in a rush for your item please contact us and we will try and accommodate you.
Our delivery costs are weight based and the table is below for reference. The total for your order item(s) will be displayed in your shopping basket during checkout.
We are currently offering free delivery on orders over €50 within the Dublin area.
Single Item delivery cost examples:
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Tags & Small Grooming product €2.20
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Large Grooming Product €2.70
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VetBedding €6.00
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Beds €15.00
Our Standard Delivery Costs:
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The above rates are applicable to The Republic of Ireland and Northern Ireland.
Rates available on request for Europe and the rest of the world.
Online Payments
Currently we use PayPal as our payment gateway. This is because it is a secure and trusted method recognised in Ireland and around the world. If you would prefer to arrange another method of payment such as bank transfer or cheque please contact us for more information and to make arrangements.
Privacy Policy
This privacy statement explains how we collect personal information and lists what we do and don't do with this information.
Personal information
When you purchase a product from our online store, we ask you for some personal information that we can use to identify you and contact you regarding your payment.We store this information on our server so that we can keep a record of your purchase for accounting purposes, and so that we can send you an invoice or receipt of your order. We also use your address and/or email address as a delivery address, so that we can send you the product(s) that you ordered. We may also use your email address to email you occasionally regarding the product(s) you ordered, to confirm that you received the product(s) and to ask you for feedback on the product(s) so that we can improve our products and services. You may ask us at any time to stop sending you further emails of this nature. Your personal information is also passed to PayPal's secure payment server, so that PayPal can verify your identity for the purposes of making your credit/debit card transaction. PayPal does not give, sell or rent your details to any third party for marketing purposes.
What we do not do with this information
We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is PayPal,our payment provider, so that your credit/debit card transaction can be completed. We do not send unsolicited commercial email ("spam") to your email address.
Cookies and IP Address
Our online store uses a browser "cookie" to store your order reference, so that we can display your shopping cart. This cookie does not store any of your personal information. Our site uses a session "cookie" to record which pages you have visited on our site. This is simply used to gather statistical information on the most poular pages on our site. This cookie does not store any of your personal information. Our site also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you used to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.